Use strong passwords and implement two-factor authentication (2FA) : Keep in mind that you and your users should create passwords that are difficult to guess. Also, add an extra layer of security for your website's admin accounts. If two-factor authentication is enabled, your login will require an additional step before anyone can access your website's admin account, making it much more secure. If you're using WordPress, be sure to add the one-click 2FA option with our free Security Optimizer plugin .
Once you've addressed your website's speed and security, it's time to focus on rcs data japan your customer support during BFCM. Providing adequate assistance to your website visitors is crucial, as customers today expect quick responses to their inquiries, especially during busy events like BFCM.
Whether or not your business has a dedicated support team, adding a visible, clear, and helpful frequently asked questions (FAQ) section is essential. It can significantly reduce your support team's workload and improve the overall customer experience. Try to provide comprehensive answers to all the most frequently asked questions, including product details, shipping and delivery information, return policies, and more.
For those managing customer support, whether it's a dedicated team or you handle it yourself, be sure to increase availability for BFCM-related requests. Consider extending your support desk's hours or integrating live chat or AI-powered bots to help with routine requests.